CUSTOMERS CARE NORMS OR GUIDELINES :)

 The following are the customers rules :

    * EVERY GUEST SHOULD BE BREETED CORTEOUSLY AND POLITELY .
    *  TREAT THE CUSTOMER THE SAME WAY YOU WOULD LIKE TO BE TREATED .
    *  MAKE SURE THAT THE CUSTOMER FEEL AT HOME
    * ACT TO SOLVE ANY AND ALL COMPLAINTS AND PROBLEMS TO THE CUSTOMER’S SATISFACTION .
     * ALWAYS BE WILLING TO DO A LITTLE EXTRA
     * LISTEN AND HANDLE ALL CUSTOMER PROBLEMS IN A PROFESSIONAL MANNER
     *  IF YOU CANNOT ASSIT A CUSTOMER, DIRECT THEM TO SOMEONE WHO CAN .
     * NEVER ARGUE WITH THE CUSTOMER
     * ALWAYS SMILE, BE FRIENDLY AND COURTEOUS, AND MAKE EYE CONTACT WHEN SPEAKING TO THE CUSTOMER .
     *  MAKE GOOD EYE CONTACT SO THAT THEY ARE ASSURED THAT YOU ARE LISTENING AND CARE TO SOLVE PROBLEMS .


HELP GUIDE OR MENU GUIDE :D

  
MARGARITAS PIZZA

  DESSERTS :

 THE CENTURY CAKE

CHOCOLATE DESSERT CAKE

LOW FAT DESSERT

  SOUPS :

CARROT SOUP

CHICKEN NOODLE SOUP

CREAMY SOUP

  WINES :

RED WINES

WHITE WINES

   DRINKS :




TROPICAL DRINKS

FRUIT DRINKS

BEER

ICED DRINKS

WATER


  BURGER :

BURGER

  SANDWHICHES :

PORK SANDWHICH


COMPLAINTS NORMS :P

           You are working hard. Things are moving along. Then all of a sudden you hit a road block; a complaint. Someone does not like what you are doing or planning to do. Someone may feel he was unfairly treated or he may feel that he has been forgotten in the process. 


               Don't take complaints personally , The first thing to remember is that feedback – be it positive or negative – is an integral part to any process. It helps to make sure that all the angles have been thought of and that the process is fair and equitable. If you see the complaint as a personal attack, it will create drama and demonstrate a lack of emotional intelligence on your part. Even if there is malice intent in the complaint, ignore that aspect of it and look for the truth in the complaint. Take a deep breath and focus your energy on finding a resolution.
 
           Show appreciation for customers feedback , The first step in a resolution process is to thank customers or clients for offering their feedback. Allowing a customer to have a voice is one of the most powerful marketing techniques . After all, customers buy your product or service and advertise your product or service by word of mouth.

               Listen carefully to the complaint and resist the urge to react emotionally. Stick to the facts of the complaint that you can agree to and respond to with an action plan.

                Find a simple solution to resolve the situation, but be sure that your supervisor is consulted. Supervisors will not respond well to learning about the situation by surprise. Keep supervisors well informed throughout the resolution process. Make sure the solution works within company policies and procedures but doesn’t cause unnecessary complications or stress to the customer.

                Let the customer know the steps you plan to take and if appropriate, keep customers updated on the progress of your action plan. Once the problem is resolved, let your supervisor know. Review the lessons learned throughout the process and implement preventative measures to ensure the problem does not reoccur.

                To handle this you have :

   

  • Give customers a voice



  • Thank customers for their feedback



  • Listen carefully to the problem



  • Agree with the truth in the complaint



  • Stick to the facts when responding



  • Make solutions (action plan) simple for both your company and the customer



  • Get sign off from your supervisor on the action plan



  • Explain your action plan to the customer



  • Implement your action plan



  • If applicable, report back to the customer on the progress of the action plan



  • Report back to your supervisor on the outcome of the action plan



  • Learn from the feedback and prevent a repeat .





    •           APPRECIATION LETTER C:

    Dear _____________ ,

         Thank you for taking the time to talk with me today. I sincerely appreciate the time you spent reviewing my career goals and recommending strategies for achieving them. Your advice was very helpful and gave me a new perspective on available opportunities.
    I especially appreciate your offer to connect me to others in your network. I plan on following up with the contacts you emailed me right away. I will also use the online networking resources you recommended to further my job search.
        Any additional suggestions you may have would be welcome. I'll update you as my search progresses.
         Again, thank you so much for your help. I greatly appreciate the assistance you have provided me.
    Best Regards, 
       _________________
    Subscribe to: Posts (Atom)